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Clients From Hell: A collection of anonymously-contributed client horror stories from designers

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A cult phenomenon among those who work in graphic, print and web design — and those lucky enough to have discovered the namesake blog — Clients From Hell has been bringing readers to tears with its unbelievable and always hilarious anecdotes from the twenty and thirty-somethings on the frontlines of design. In print for the first time, this collection brings together the sa A cult phenomenon among those who work in graphic, print and web design — and those lucky enough to have discovered the namesake blog — Clients From Hell has been bringing readers to tears with its unbelievable and always hilarious anecdotes from the twenty and thirty-somethings on the frontlines of design. In print for the first time, this collection brings together the same type of original stories that make the blog a hit and exposes the designer’s trade for what it really is: new, misunderstood and often unappreciated. Read the quotes, bizarre requests and elaborate communication failures that are all part of the daily life of working with clients. With anonymous submissions from over a thousand creative freelancers, Clients From Hell sheds an insider’s perspective on difficult — and all-too-often irrational and insane — interactions with clients. Anyone who has ever worked with clients may find these tales frighteningly familiar. New designers may think twice about their chosen profession — or at least find relief in the fact that they’re not alone in absurd client interactions. And non-designers? Well, they’ll just feel grateful — while they laugh and discover the new and uncharted territory of miscommunication.


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A cult phenomenon among those who work in graphic, print and web design — and those lucky enough to have discovered the namesake blog — Clients From Hell has been bringing readers to tears with its unbelievable and always hilarious anecdotes from the twenty and thirty-somethings on the frontlines of design. In print for the first time, this collection brings together the sa A cult phenomenon among those who work in graphic, print and web design — and those lucky enough to have discovered the namesake blog — Clients From Hell has been bringing readers to tears with its unbelievable and always hilarious anecdotes from the twenty and thirty-somethings on the frontlines of design. In print for the first time, this collection brings together the same type of original stories that make the blog a hit and exposes the designer’s trade for what it really is: new, misunderstood and often unappreciated. Read the quotes, bizarre requests and elaborate communication failures that are all part of the daily life of working with clients. With anonymous submissions from over a thousand creative freelancers, Clients From Hell sheds an insider’s perspective on difficult — and all-too-often irrational and insane — interactions with clients. Anyone who has ever worked with clients may find these tales frighteningly familiar. New designers may think twice about their chosen profession — or at least find relief in the fact that they’re not alone in absurd client interactions. And non-designers? Well, they’ll just feel grateful — while they laugh and discover the new and uncharted territory of miscommunication.

30 review for Clients From Hell: A collection of anonymously-contributed client horror stories from designers

  1. 4 out of 5

    Sabrina Grafenberger

    My brother is a graphic designer so I already knew that some clients can be really difficult, especially if they think they know everything better than the designer himself. I believe everyone who works with customers understands how frustrating and complicated they can sometimes be. Clients from Hell is not laugh out loud funny but it's a quick and entertaining read and worth your while. Here are some of the interesting requests from customers in this book: Client: “We like the woman in the wheel My brother is a graphic designer so I already knew that some clients can be really difficult, especially if they think they know everything better than the designer himself. I believe everyone who works with customers understands how frustrating and complicated they can sometimes be. Clients from Hell is not laugh out loud funny but it's a quick and entertaining read and worth your while. Here are some of the interesting requests from customers in this book: Client: “We like the woman in the wheelchair, but we don't want people to think being in a wheelchair makes her less feminine. You need to make her breasts larger.” Client: “I want it so that whenever someone visits our website, an icon with a picture of a dog is automatically installed on their desktop. The dog should then walk around the screen.” Client: “We can't put so much red in the logo and on the packaging; my sister's going through menopause right now.” Client: “We like the design, we like the layout, we like everything except for the photos. The seniors look a little too happy and independent. Can we find photos of seniors that look more depressed please? This needs to be authentic.” Client: “Most of our photos feature white people, but we need to show more diversity. We don't have the budget for another photo shoot, but I'm sure you can just change them to various races. I mean, that's what a graphic designer does, right?” Client: “We really don't like the web as a medium. Can you please force visitors to print out a copy of every page? We want our site to be more… tangible.” And my personal favorite: Client: “That font right there! It's clean, yet edgy. There's NO WAY I've seen that before; I would remember! What is it?” Graphic designer: “Arial.”

  2. 4 out of 5

    ☘Misericordia☘ ⚡ϟ⚡⛈⚡☁ ❇️❤❣

    Q: “Please call me if you don’t receive this email.” (c) Q: “We were wondering if you could possibly use snowflakes that look a little bit more masculine.” (c) Q: Upon presenting a design to a client, he removed his shoes, plopped his stocking’d feet up on the desk and said, “As you can see, you didn’t knock my socks off.” (c) Q: Later in the project, he asked if we could reuse pixels to save money. (c) Q: Normal people simply don’t have beards. (c) Q: It might confuse people who don’t know if they are a Q: “Please call me if you don’t receive this email.” (c) Q: “We were wondering if you could possibly use snowflakes that look a little bit more masculine.” (c) Q: Upon presenting a design to a client, he removed his shoes, plopped his stocking’d feet up on the desk and said, “As you can see, you didn’t knock my socks off.” (c) Q: Later in the project, he asked if we could reuse pixels to save money. (c) Q: Normal people simply don’t have beards. (c) Q: It might confuse people who don’t know if they are a woman, a man or a magazine. (c) Q: “Instead of edits or comments, I’ve just drawn sad faces in places (c) Q:

  3. 5 out of 5

    Akomolafe Olumaxi

    The stories in this book are hilarious, relatable and eye opening for every designers out there

  4. 5 out of 5

    Andrei

    Great, great collection of humorous mentalities. A little sad sometimes.

  5. 5 out of 5

    Peter Labrow

    Finding myself in need of a jolly good belly laugh, I stumbled upon the Clients from Hell website. As a designer by trade, it resonated well with me. Yes, we’d all like to think that the client is always right, but if they were always right they wouldn’t need help and advice, would they? In some cases they can be naïve (will my website be at the top of Google for all searches?), in others says mind-bending things (can you move this half a pixel to the left?) and in some rare cases be rude, hurtfu Finding myself in need of a jolly good belly laugh, I stumbled upon the Clients from Hell website. As a designer by trade, it resonated well with me. Yes, we’d all like to think that the client is always right, but if they were always right they wouldn’t need help and advice, would they? In some cases they can be naïve (will my website be at the top of Google for all searches?), in others says mind-bending things (can you move this half a pixel to the left?) and in some rare cases be rude, hurtful or aggressive. This book features all of the above – and more. It’s a collection of real stories from designers around the world. Yes, it helps to be a designer to appreciate these but it’s not essential. In all works of life we meet people who range from the naïve to the aggressive. I was in stiches from beginning to end – apart from where I was breathless at the inappropriate behaviour of some of the clients. This isn’t a large book and it’s one I was unable to put down once I’d started reading. Thankfully, my own clients are very nice people who typically only want the impossible by tomorrow. Heaven help me if I ever come across some of the people documented in this book.

  6. 4 out of 5

    Dorottya

    3.5 I am an avid reader and superfan of the page Clients from Hell, so I was really excited to read this book. To be honest, it seems like this concept works for me better when I go on the page day by day to read the newest horror stories from stupid clients. The issue I had with this collection was that I did not find the structure to be that good (putting a several-page long dialogueless story into a bunch o f one-liners, the categories not feeling that well-chosen etc.) plus I saw a few storie 3.5 I am an avid reader and superfan of the page Clients from Hell, so I was really excited to read this book. To be honest, it seems like this concept works for me better when I go on the page day by day to read the newest horror stories from stupid clients. The issue I had with this collection was that I did not find the structure to be that good (putting a several-page long dialogueless story into a bunch o f one-liners, the categories not feeling that well-chosen etc.) plus I saw a few stories and posts that I have actually read on the site.

  7. 4 out of 5

    Elizabeth Gleason

    My husband gifted this book to me. A difficult week with a client and this was just the book I needed. So nice to know you're not the only one out there. The book was relatively short and read it in a night. I could have just gobbled it up. A must for any graphic or web designer. It will provided them hours of outright laughter! My husband gifted this book to me. A difficult week with a client and this was just the book I needed. So nice to know you're not the only one out there. The book was relatively short and read it in a night. I could have just gobbled it up. A must for any graphic or web designer. It will provided them hours of outright laughter!

  8. 5 out of 5

    Chris

    If you follow Clients From Hell on Twitter, then you know what this book is about. It's essentially just a collection of Tumblr posts in book form. Personally, I think it has more effect as a post instead of a book. Only recommended if you are a huge fan of CFH and absolutely have to have it in book form. If you follow Clients From Hell on Twitter, then you know what this book is about. It's essentially just a collection of Tumblr posts in book form. Personally, I think it has more effect as a post instead of a book. Only recommended if you are a huge fan of CFH and absolutely have to have it in book form.

  9. 5 out of 5

    C Pure

    As a newbie to freelance I'm glad I found this book. Funny and horrible all at the same time this book was really helpful especially since dealing with some difficult clients you sometimes worry that it's you! I recommend this to anyone in any creative field. As a newbie to freelance I'm glad I found this book. Funny and horrible all at the same time this book was really helpful especially since dealing with some difficult clients you sometimes worry that it's you! I recommend this to anyone in any creative field.

  10. 4 out of 5

    Darlene

    A few good chuckles in here but better to borrow from a library than to buy. It gives a great insight into the insane demands people in creative fields have to put up with --"make the unicorns more realistic!!" The organization along Dante's 9 Circles of Hell was inspired. A few good chuckles in here but better to borrow from a library than to buy. It gives a great insight into the insane demands people in creative fields have to put up with --"make the unicorns more realistic!!" The organization along Dante's 9 Circles of Hell was inspired.

  11. 4 out of 5

    Emily

    Best Book Ever!!

  12. 5 out of 5

    Jessica Crees

    Makes you feel either lucky or scared depending on your last customer.

  13. 5 out of 5

    Patricia

    Love the book, even if sometimes I felt that maybe some stories are probably made up or exaggerated. But I may be wrong. I know what it is to work with clients. But was an easy and enjoyable read.

  14. 5 out of 5

    Rebecca

    hilarious. good for anyone working in a client-centric industry (basically, everyone)

  15. 5 out of 5

    Erin

    This is based on a really funny website. http://clientsfromhell.net This is based on a really funny website. http://clientsfromhell.net

  16. 4 out of 5

    Trisha

  17. 5 out of 5

    Sahra

  18. 4 out of 5

    Cai

  19. 4 out of 5

    Elizabeth

  20. 4 out of 5

    Cheri

  21. 4 out of 5

    Allison

  22. 4 out of 5

    Molly

  23. 5 out of 5

    Kim

  24. 5 out of 5

    Heather Ingram

  25. 4 out of 5

    Nicole Nally

  26. 5 out of 5

    Carolyn

  27. 5 out of 5

    Cam

  28. 4 out of 5

    Pavel

  29. 5 out of 5

    Rodney

  30. 4 out of 5

    Laurie

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